Frequently Asked Questions for General

  • Is this a good treat for a cat on a weight plan?

    At 4.2 kcal per serving, it is easy to count precisely, which helps if you are tracking your cat's intake. If you are managing your cat's weight, then you should follow their veterinarian's direction on total daily calories.

  • Where can I find the product?

    Delectables products are sold both online and at major pet & grocery retailers nationwide including Wal-Mart, Target, Chewy and Amazon.

  • What is your Satisfaction Guarantee & Return Policy?

    If at any time you are not satisfied with our products, you may receive a refund of the purchase price by returning the unused portion of the product (in its original packaging) along with the original receipt, your name and return address, and details as to why you were not satisfied with the product to the following address:

    • The Hartz Mountain Corporation
    • Consumer Satisfaction Division
    • 200 Plaza Drive
    • Secaucus, NJ 07094 USA

    Limit three (3) refunds per household. Please do not mail liquids. Questions? Contact us 1-800- 275-1414 9 AM-5 PM EST.

  • Why can’t I find my pet’s favorite product? Did you stop making it?

    Hartz is always introducing new products to market and from time to time will stop making older versions to make room on store shelves for all the new ones. If you would like to recommend bringing back an “oldie but goodie”, please send us a note describing the product you can no longer find to:

    • The Hartz Mountain Corporation
    • Consumer Satisfaction Division
    • 200 Plaza Drive
    • Secaucus, NJ 07094 USA
  • I have a question for you that you haven’t answered above…

    If we haven’t answered your question, please Contact Us.